In Range Mobility (ABN: 89 845 529 822 (“we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of your personal and health information.

This Privacy Policy outlines how we collect, use, disclose, and manage your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state legislation including the Health Records Act 2001 (VIC).

By engaging our services or using our website, you consent to the practices described in this policy.

1. Collection of Personal and Health Information

We collect personal and sensitive information necessary to provide safe, effective, and high-quality physiotherapy services.

This may include:

• Full name, date of birth, address, phone number, and email

• Emergency contact details

• Medicare, NDIS, DVA, or private health insurance details

• Medical history, treatment notes, assessments, and reports

• Referral information from GPs or other healthcare providers

• Payment and billing information

We collect this information:

• Directly from you

• From authorised representatives (e.g. parent, guardian, carer)

• From third parties with your consent (e.g. GP, specialist, insurer)

2. Purpose of Collection and Use

Your information is used for purposes directly related to your care and our business operations, including:

• Providing physiotherapy assessment, treatment, and rehabilitation

• Communicating with other healthcare professionals involved in your care

• Managing appointments, reminders, and administrative processes

• Processing payments and health fund claims

• Meeting legal, regulatory, and professional obligations

• Quality assurance, auditing, and service improvement

We will not use your information for unrelated purposes without your consent, unless required or authorised by law.

3. Disclosure of Information

We may disclose your information to:

• Other healthcare providers involved in your treatment

• Medicare, NDIS, DVA, or private health insurers

• Third-party service providers (e.g. practice management software, booking systems)

• Legal or regulatory authorities where required

We will only disclose your information where:

• You have provided consent;

• It is necessary to prevent a serious threat to life, health, or safety; or

• It is required or authorised by law.

We do not sell, rent, or trade your personal information.

4. Data Security and Storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

• Electronic records are stored in secure, encrypted systems with access controls

• Paper records (if any) are stored in secure locations

• Staff are bound by confidentiality obligations

We retain health records in accordance with legal requirements, generally for a minimum of 7 years (or longer for minors).

When no longer required, information is securely destroyed or de-identified.

5. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

• Requests must be made in writing

• Identification may be required

• We may charge a reasonable administrative fee for copies

• We may refuse access where permitted by law, and will provide reasons in writing

6. Website, Cookies, and Analytics

When you use our website, we may collect non-identifiable information such as:

• IP address, browser type, and device information

• Pages visited and time spent on the site

This data is used for analytics and improving user experience.

Cookies may be used and can be disabled in your browser settings.

We are not responsible for the privacy practices of third-party websites linked on our site.

7. Third-Party Providers and Data Handling

We may use third-party platforms for services such as:

• Online bookings

• Clinical record management

• Payment processing

These providers are required to comply with privacy and data protection obligations.

Where data is stored or processed outside Australia, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws.

8. Privacy Complaints

If you believe your privacy has been breached, you may contact us in writing.

We will:

• Acknowledge your complaint promptly

• Investigate the matter

• Provide a response within 30 days

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Details

In Range Mobility
Email: info@inrangemobility.com.au
Phone: 0420715322

10. Policy Updates

This Privacy Policy may be updated from time to time and will be available on our website.